1. How can I track my order? Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link that you can use to track the status of your delivery. If you need further assistance, please feel free to contact our customer service team.

  2. What payment methods do you accept? We accept a variety of payment methods including credit cards (Visa, Mastercard, American Express), PayPal and bank transfer. All payments are made securely through our encrypted payment platform.

  3. How long does shipping take? Delivery times vary depending on destination and shipping method. Typically, delivery times are between 3 and 10 business days. For more information on delivery times, please visit our Shipping Information page.

  4. Can I return my order? Yes, we offer a return policy. Please read our return policy on our website to learn more about the terms and process of returns.

  5. Do you offer international shipping? Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times vary depending on the destination country. For more information, please see our Shipping Information page.

  6. Is there a way to cancel or change my order? Please contact our customer service as soon as possible if you wish to cancel or change your order. We will do our best to accommodate your request, provided your order has not yet been shipped.

  7. What do I do if a product arrives defective or damaged? If a product arrives defective or damaged, please contact our customer service immediately. We will find a solution to fix the problem, whether that be through a refund, exchange or repair.

  8. How can I contact customer service? You can contact our customer service by email at kontakt@householdheaven.store or by phone at +49 7031 429 5344. Our team is available to answer your questions and assist you with any concerns.